Data Protection Notice

This data protection notice is for this website and governs the privacy of its users who choose to use it.

The purpose of this notice

When you contact us and/or we provide our services to you, we will collect personal information about you and we want to be open and transparent with you as to the types of information we collect about you, why we collect it, how we use it and who we may share it with.

The data controller of your personal information is Kent Leisure Training (‘we’, or ‘us’, or ‘our’).

If you have any questions or concerns about our use of your personal information, then please contact us using the contact details provided at the bottom of this Notice in the ‘How to contact us’ section.

What type of personal information will be processed and why?

We may ask you to provide personal information by filling in hard copy forms and documents or by corresponding with us by phone, e-mail, letter or otherwise or during the course of our correspondence with you.

Types of personal information and why we collect it

  • Identity details including your name and date of birth.
  • Your contact details including your name, postal, phone and email address(es)
    • To contact you via email regarding new courses, course dates or industry-related news.
    • To send assessment documents and certificates.
    • To register your details with Active IQ.
  • Financial information relating to you, including payment details.
    • To enable you to make payments for our services.
    • To enable us to make refunds where necessary
  • Client experience and other feedback and information you provide to us.
  • Information about complaints and incidents.
    • To review your feedback and experience with us so that we can improve our products and services for you and for our other clients.
  • All of the personal information described above.
    • We may disclose your personal information to third parties where we are required to do so to comply with applicable laws and regulatory requirements including in circumstances where we are required to do so by a court order, regulatory authority or any other third party with the lawful right to request and receive the personal information we hold about you (including law enforcement agencies).
    • We may also use your personal information where it is necessary for us to take legal advice in order to establish our legal rights, to bring a claim against you or any related parties or to defend a claim from you or any related parties.
    • We collect and process this personal information for our legitimate business interests including compliance, training, audit and quality assurance purposes.

Depending upon the types of products and services you require, we may also need to collect information from and about you which the law considers to be sensitive, such as data about your physical or mental health, which we refer to as ‘special category personal data’. The special category personal data that we may ask you to provide, and the reasons why we ask you to provide it, are as follows:

Types of special category personal data Why we collect it
Information about your physical or mental health or condition. To ensure that we can adapt our delivery and assessment procedures to ensure equality and diversity in the implementation of our courses in accordance with the awarding body.

Who might my personal information be shared with?

We will disclose your personal information to the following recipients:

Your data protection rights

You have the following data protection rights:

  • If you wish to access, correct, update or request deletionof your personal information, you can do so at any time by contacting us using the contact details provided under the ‘How to contact us’ heading below;
  • In addition, you can object to processingof your personal information, ask us to restrict processing of your personal information or request portability of your personal information. Again, you can exercise these rights by contacting us using the contact details provided under the ‘How to contact us’ heading below.
  • You have the right to opt-out of marketing communicationswe send you at any time. You can exercise this right by clicking on the ‘unsubscribe’ or ‘opt-out’ link in the marketing e-mails we send you. To opt-out of other forms of marketing (such as postal marketing or telemarketing), then please contact us using the contact details provided under the ‘How to contact us’ heading below.
  • Similarly, if we have collected and process your personal information with your consent, then you can withdraw your consentat any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent. For specific information about our processing of your sensitive category personal data with your consent, please see the ‘Your consent to us processing your special category personal data’heading below.

You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority. (Contact details for data protection authorities in the European Economic Area, Switzerland and certain non-European countries (including the US and Canada) are available at http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

Data retention

We retain personal information we collect from you where we have an ongoing legitimate need to do so, for example:

  • to provide you with a product or service you have requested us to provide;
  • to perform our contractual obligations to you;
  • to comply with applicable legal, tax or accounting requirements;
  • to defend or manage any claims or complaints between us, you and any relevant third party including taking legal advice in respect of such claims in order to establish, exercise or defend our legal rights or such claims. This would include complaints and claims which you may bring against us or which are submitted to a court, regulatory authority or ombudsman.

When we have no ongoing legitimate need to process your personal information, we will either delete or anonymise it.

Updates to this Notice

We may change or update this Notice in order to maintain our compliance with applicable law and regulation or following an update to our internal practices. When we update our Notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make.

How to contact us

If you would like to contact us in relation to this notice or if you have any other questions in respect of our processing of your personal information, please contact us on 03300880604 or in writing at 80 Canterbury Road, Hawkinge, Kent. CT18 7BP.